PixelFlow pricing and billing
Every PixelFlow account starts with a 7-day free trial that doesn't require a credit card. Paid plans include 1, 5, or 10 sites, extra sites cost $10 per month each up to 30 extra sites, plan changes are prorated, and cancellation takes effect at the end of your billing period.
Plans and included sites
Three paid plans are available, billed monthly or annually. Choose Monthly or Annual (3 months free) on the Subscriptions page.
Plan | Included sites | Price, billed annually |
|---|---|---|
Standard | 1 | $21/month |
Growth (Most Popular) | 5 | $58/month |
Agency | 10 | $107/month |
All plans include unlimited events per month, unlimited subdomains, and 30 days of payload log retention.
Free trial
The free trial lasts 7 days and doesn't require a credit card. If you pick a plan during the trial, the remaining trial days are preserved and your first charge happens after they run out.
If the trial ends without a paid plan, tracking pauses until you choose a plan.
If your trial ends without a plan, your stored event data is automatically deleted after 30 days.
Extra sites
Extra site slots cost $10 per site per month, and you can add up to 30 on top of your plan's included sites. For the full walkthrough, see Add extra sites to your plan.
Adding slots adds them to your account immediately and bills you right away, prorated for the rest of your billing period.
Removing slots applies a pro-rata credit to your next invoice.
During the trial, added slots aren't charged until the trial ends, and removals carry no charge or credit.
Extra sites aren't available on subscriptions that are inactive, paused, or scheduled to cancel.
Changing plans
Change plans from the Subscriptions page. Upgrades and switches between monthly and annual billing apply immediately and are billed prorated for the rest of your billing period; your next billing date then bills the new plan price. The change won't complete if the payment fails.
Downgrades apply a pro-rata credit to your next invoice. A downgrade is blocked if your site count or active team seats would exceed the target plan's limits. Changing plans keeps your tracking configuration intact.
Cancellation and refunds
Cancel from the Subscriptions page with Cancel Plan, or email [email protected]. Cancellation takes effect at the end of your current billing period, and you keep access until then — the Subscriptions page shows your plan expiry date once cancellation is pending.
You can resubscribe anytime and pick up where you left off; choosing the same plan again cancels the pending cancellation.
We don't offer pro-rata refunds for partial billing periods. Refunds are issued only for billing errors such as a duplicate charge, and must be requested within 14 days of the error — contact us through the routes in How do I contact PixelFlow support?.
Invoices and payment info
Payments are processed by Stripe and billed in advance; the Subscriptions page shows your current plan and next payment date. Click View My Invoices there to open the Stripe-hosted billing portal, where you can update your payment method, view billing history, and manage subscription settings. A failed payment may pause your account or restrict access.
Who can manage billing
Only workspace Owners can manage billing and change plans; Viewers can't. See Teams and Members for role details.